Coronavirus (COVID-19) information

Updated: 01/10/20

During the current Coronavirus (COVID-19) pandemic, appropriate reinforcement as per Department of Health and Human Services regarding hygiene and infection prevention is as follows:

• Before your appointment:
• NO VISITORS to accompany anyone with appointments to consulting suites within hospital buildings, with the exception of care providers and parents accompanying children
• PLEASE complete your registration online
• Arriving at your appointment:
• Screening of all attendees is being conducted: temperature checks at Boronia, Kew and Kilmore points of entry; sanitising and questions at Heidelberg
• You will be given a brown paper bag to temporarily store the mask you arrived in and you will be given a fresh surgical mask to put on at entry until the time of your departure at the exit
• You will then be required to disinfect your hands after changing your mask
• We are disinfecting commonly touched surfaces frequently throughout the day
• Social distancing is strictly enforced:
• Reduced number of chairs in waiting room
• Minimal use of waiting room
• Option to wait in car (please phone when you have arrived so we can check you in and we will call you when the sonographer and/or Dr Robinson are ready for you)
• PLEASE sanitise your hands before you take a seat or approach the front desk
• PLEASE maintain 1.5m distance from other patients and our staff (observe red tape on floor)
• PLEASE DO NOT lean on the front desk
• Payment of accounts via EFTPOS only please NO CASH

Note for Dr Robinson’s Kilmore patients:
Kilmore Outpatients has been partially re-opened. TeleHealth may still be the primary mode of care required for non-urgent consultations with Dr Robinson.
After your TeleHealth appointment, if Dr Robinson requires to see you face-to-face or have medical tests, we will contact you to make the appropriate appointments.
Please note, you will need to travel to Melbourne (Kew, Boronia or Heidelberg) for face-to-face consultations.